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Smooth Drywall Services Privacy Policy

At Smooth Drywall Services, we value your privacy and are committed to protecting your personal information. This privacy policy outlines how we collect, use, and safeguard your data when you interact with our services, including our lead intake software, Drip Jobs, our SMS communication through Twilio, and our use of analytics and advertising technologies.

Information Collection and Use

When you request a service or appointment through our Drip Jobs software, we collect personal information such as your name, email address, phone number, service address, and other service-related details. This information is used solely to process your request, schedule appointments, and communicate with you regarding your service.

We use Twilio to send SMS messages related to your service requests and appointments. By opting in to our SMS communication, you agree to receive text messages from Smooth Drywall Services for the following purposes:

  • Appointment Confirmation: Upon submitting a service or appointment request.
  • Appointment Scheduling Updates: For coordination and scheduling changes.
  • Reminder Notifications: 24 hours and 1 hour before your scheduled appointment.
  • Follow-Up Messages: Within 24-48 hours after job completion, requesting feedback and a review of our service.

These messages will only pertain to your requested services and will never be used for promotional purposes or shared or sold to third parties.

Analytics and Advertising Technologies

We use various technologies to analyze and improve our website and services, as well as to provide targeted advertising. These technologies include:

  • Google Analytics: We use Google Analytics to collect and analyze information about how visitors use our website. This helps us understand user behavior, improve our site's performance, and enhance our service offerings.
  • Google Tag Manager: We utilize Google Tag Manager to manage and deploy marketing tags (snippets of code or tracking pixels) on our website without modifying the code.
  • Google Ads: We use Google Ads to display targeted advertisements to users who have shown interest in our services. This helps us reach potential customers and provide relevant information about our offerings.
  • Cloudflare Analytics: We employ Cloudflare Analytics to gather insights about our website's performance, security, and visitor interactions. This helps us optimize our site and protect it from potential threats.

These technologies may collect information such as your IP address, browser type, device information, pages visited, and time spent on our website. This data is used to analyze trends, administer the site, track users' movements around the site, and gather demographic information. The information collected is aggregated and anonymized to protect your privacy.

You can opt-out of Google Analytics by using the Google Analytics Opt-out Browser Add-on. For more information on how Google uses data, visit Google's Privacy & Terms site.

Opt-In Consent

To comply with Twilio's A2P messaging guidelines, we require express written consent to send SMS messages. You must opt in by providing clear consent during the service request process, which includes affirmatively selecting to receive SMS communications. We document this consent, including the date, time, and source, for compliance purposes.

By opting in, you acknowledge that you agree to receive service-related SMS messages. The content of the messages will strictly relate to service confirmations, scheduling updates, reminders, and follow-ups, without any promotional content.

SMS Communication Opt-In and Opt-Out

To receive SMS messages from Smooth Drywall Services, you must opt in by providing consent. You can cancel the SMS service at any time by texting "STOP" to the phone number provided. After sending the "STOP" message, we will send you a confirmation SMS to verify that you have been unsubscribed. You will no longer receive SMS messages from us after this confirmation.

Every SMS message sent will include opt-out instructions, allowing you to stop receiving messages at any time.

If you wish to opt in again, simply reply "START," and we will resume sending SMS messages to you.

Message Frequency

You will receive messages at the following times:

  1. Upon appointment request confirmation.
  2. For scheduling updates, if necessary.
  3. 24 hours and 1 hour before your appointment as reminders.
  4. A follow-up message within 24-48 hours after job completion, requesting feedback on the service provided.

Sender Identification

All SMS messages will clearly identify Smooth Drywall Services as the sender. You will receive messages only from a recognizable phone number associated with Smooth Drywall Services.

Message and Data Rates

Message and data rates may apply for any messages sent to you from us and to us from you. You will receive messages related to your requested services and appointments. If you have any questions about your text or data plan, please contact your wireless provider.

Support and Assistance

If you experience any issues with our messaging program or have questions, you can reply with the keyword "HELP" for further assistance. Alternatively, you can reach out to us directly at [email protected] or by calling (610) 990-1550.

Physical Address

Smooth Drywall Services is located in:
Pottstown, PA 19464

Carrier Liability

Please note that carriers are not liable for delayed or undelivered messages.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Third-Party Service Providers

We use Twilio to facilitate our SMS communications. Twilio is a third-party service provider and processes your data on our behalf solely for sending the text messages described above. We also use Google Analytics, Google Tag Manager, Google Ads, and Cloudflare Analytics as described in the "Analytics and Advertising Technologies" section. These third-party services process your data in accordance with their respective privacy policies and our agreements with them. We do not share your personal information with any other third parties for their own use.

Compliance with Twilio's A2P Guidelines

Our SMS communication complies with Twilio's A2P (Application-to-Person) messaging guidelines. We obtain express written consent before sending SMS messages, and each message includes clear opt-out instructions and identifies Smooth Drywall Services as the sender. The content of our messages is strictly related to the services requested and does not contain any prohibited content.

Changes to the Privacy Policy

We reserve the right to update or modify this privacy policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.

If you have any questions or concerns regarding our privacy practices, please contact us at [email protected].

By using our services, opting in to SMS communication, and accessing our website, you acknowledge that you have read and understood this privacy policy and agree to its terms.